Our Quality Guarantee

BI Pure Water, Inc. sells only carefully selected products that it has tried and tested in the field. We have been building and selling water systems across Canada for more than 20 years and have experience with a wide variety of products and their longevity. We aim to sell you the best quality for your system at a fair Canadian price. 

Returns Policy

You may return the item you ordered, for any reason, for a full refund within 30 days of delivery of your shipment. Please note that we cannot accept the return of opened items, or items returned more than 30 days past delivery date. The item is eligible for a refund of the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns. 

To return a product:

  • Have the unit’s serial number ready. 
  • A return authorization number is required before returning any components.
  • BIPW can be reached by telephone at (604) 882-6650 or fax at (604) 882-6659.
  • Securely package the unit in the foam covering and a box similar to the one it was shipped in.
  • Insure the package with your shipper.
  • Write the return authorization number on the package.
  • Unless otherwise instructed, ship to:
  • BI Pure Water (Canada) Inc.
    #2, 9790 – 190th Street
    Surrey, BC, V4N 3M9

We'll notify you via e-mail when we've processed your refund.

Shipping and Out-of-stock items

Most orders will ship within two business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday, or holidays, except by prior arrangement. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.


Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where BI Pure Water Shop holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


BI Pure Water keeps your personal information private and secure. BI Pure Water does not share this information with any other party.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of BI Pure Water Shop., Copyright ©, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BI Pure Water Shop reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. BI Pure Water Shop also reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BI Pure Water Shop will issue a refund to your card in the amount of the incorrect price.

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